Service and Terms and Conditions
Service packages
When do force majeure circumstances arise?
How can I unsubscribe from the newsletter?
What is ‘Skycop’?
What is the deadline for submitting a claim after a flight?
What steps are taken if a claim is submitted via Skycop?
How do I register with Skycop?
Do you have any complaints or suggestions?
Right of withdrawal
How much does it cost to submit a claim through Skycop?
How do I change my email address?
My rights if my flight is delayed by less than three hours
Questions about my claim
EU rights for airline passengers
Car hire
Luggage
Ticket changes and cancellations
Standard Refund Terms and Enhanced Refund Terms
Can I change the date or route of my flight?
Your flight was delayed or cancelled
How much does it cost to change a flight?
When airlines cancel a flight
Will I have to pay extra if I want to cancel my ticket?
Changes to customer details
Schedule changes by airline
Can I change the name on my ticket?
I’ve made the wrong booking
Changes to additional services
Insurance and guarantees
Travel documents and visa
Ready for travel
Missed flight
Unaccompanied minors
How far into my pregnancy can I fly?
Departure tax
Carrying medicines into the Gulf States
View your current itinerary
Information by airline
Travelling with minors
How do I order special meals?
Can I book a seat for my baby?
Refusal to carry
How can I request the assistance I need for my journey?
Registration
How do I check in for a flight online?
What is a boarding pass?
Check-in for flights with Ryanair, Laudamotion, easyJet, Wizz Air and Air Baltic.
When and how can I check in for my flight online?
How do I check in for a flight on the Air Baltic website?
How do I check in for a Wizz Air flight on the website?
How do I check in for a Ryanair or Laudamotion flight on their website?
Airobot automatic flight check-in terms and conditions
How does check-in at the airport work?
When can I check in online?
What is the Airobot automatic check-in service?
When should I be at the airport to make sure I have time to check in for my flight?
How do I check in for my flight online via the easyJet website?
Book
Book with confidence
What does ‘connecting flight’ mean?
Can I choose seats and book extra baggage for a codeshare flight?
Booking a flight online – step by step
What first name and surname should I enter when booking a ticket?
Order confirmation and invoice
What is a ‘codeshare’ flight?
Discount code
What seats can I choose when booking my tickets?
What is the booking fee?
How do I pay via Greitai.lt?
How do I book a seat?
Do I need to enter my passport number when booking a ticket?
What should I do if my booking was unsuccessful?
Discount when purchasing a ticket for a child
Is my discount code still valid after I’ve made a booking?
Is my payment secure?
Booking a ticket for a child travelling alone
Hotels
Tickets
My e-ticket does not have a barcode
What should you do with your e-ticket?
What information is included on the ticket?
The name on my ticket is incorrect.
There are no spaces between the words on your ticket
The date on my ticket is incorrect.
What are the terms and conditions of a flexible ticket?
Would you like to change or cancel your flight yourself?
Has the airline rescheduled or cancelled your flight?
Refund for your cancelled flight
E-ticket
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