Ticket insurance in the event of bankruptcy

Insure your flight ticket against airline bankruptcy

The service must be selected and paid for at the same time as the online booking is made. This service cannot be purchased after the booking has been made. This product protects your flight tickets in the event that the airline you are flying with goes bankrupt. If flights are no longer operated due to the airline’s insolvency or bankruptcy before the start of your journey (the first leg of the journey as specified in the contract), the insurance covers the full value of the ticket purchased (the ticket price and taxes). If flight operations are suspended during your journey, the portion of the ticket price corresponding to the affected legs of your journey will be covered. In all circumstances, you will be refunded 85% of any of these amounts, excluding administration fees and the price of any other additional product purchased as part of your original booking with us.

How do I claim a refund following the airline’s insolvency?

If flights are no longer operating due to the airline’s insolvency or bankruptcy, the insured person must submit a claim for a refund of their ticket using the [My Trips] section. The claim must be submitted within 1 month of the official announcement of insolvency or bankruptcy.

This cover will not apply:

• if operations are suspended due to war or a coup d’état.
• if the amounts to be refunded are covered by another insurance policy or by the service provider.
• processing or administration fees, insurance premiums or any other amount other than the ticket price.

Cancellation Guarantee Plus

Whatever the reason, get a refund for your flight ticket*!

Did you know that if you buy tickets and something unexpected happens, meaning you can no longer travel, you would normally lose the money you paid for the ticket? The cheapest tickets usually come with the strictest conditions, which means that changes or cancellations are not permitted. If you still want the option to cancel your ticket for any reason, choose ‘Cancellation Guarantee Plus’.

What are all the benefits of ‘Cancellation Guarantee Plus’?

• It’s easy to purchase when booking your flight
• You can cancel your ticket at least 48 hours before departure
• You’ll get back at least 75% of the ticket price within 2–3 months (*booking fees and the cost of other products or additional services are not included)
• Cancellation without cause applies to all travellers and all segments of the same booked ticket

Important

Please note that the ‘Cancellation Guarantee Plus’ can only be purchased when buying a ticket; it cannot be added to a booking at a later date. The ‘Cancellation Guarantee Plus’ cannot be cancelled, and the money paid for it is non-refundable.

The procedure set out below applies to bookings made on or before 29 September 2021:

The cancellation applies to the entire booking and all travellers. Is your flight due to depart within the next 48 hours? If so, please contact our customer service centre by telephone as soon as possible.

The ‘Cancellation Guarantee Plus’ applies only if the traveller has no medical conditions at the time of booking. The ‘Plus’ Cancellation Guarantee does not apply in the event of the airline’s bankruptcy or if the flight is cancelled by the airline itself. Once this guarantee has been cancelled, no refund will be given.

When booking your flight, you can add Europ Assistance medical travel insurance to your travel package. This package includes medical assistance in the event of illness due to COVID-19.

This cover is available only to citizens of the European Economic Area (EEA).

Travel insurance overview

• Medical expenses abroad: up to €10,000 in Europe and up to €25,000 in the rest of the world (includes medical assistance in the event of COVID-19)
• Medical expenses in the country where the insured person is registered: up to €600
• Extension of stay due to illness: up to €60 per day, for a maximum of 10 days
• Accommodation costs for a person accompanying the insured on the trip: up to €60 per day, for a maximum of 10 days
• Repatriation of jointly insured travel companions in the event of illness, injury or the death of a companion
• Unlimited patient transport
• Repatriation of remains
• Coverage of unavoidable communication costs
• Coverage of transport costs for one family member accompanying a child or a person with a disability back to their place of residence

Enhanced Refund Policy

Did you know that you are unlikely to get a refund if, after booking, you are unable to travel due to an unexpected incident? Most fares are ‘restricted economy class’. This means that changes and cancellations are not permitted, and the ticket is non-refundable.

Get a 100% refund of your ticket price*, if you are unable to travel and can prove one of the many reasons set out in our Terms and Conditions, which you agree to by selecting a Refundable Booking.

Reasons for a refund include:

• COVID-19 infection
• Adverse weather
• Illness/injury
• Emergency home care
• Pre-existing medical condition
• Theft of documents
• Pregnancy complications
• Jury duty
• Death of a family member
• Court summons
• Public transport disruption
• Cancellation by the armed forces or emergency services
• Flight disruption whilst travelling to a booking
• Work relocation
• Mechanical breakdown of a vehicle whilst travelling to a booking
• Changes to exam dates
• And more

See the Terms and Conditions here.

What are the benefits of the Standard Refund Terms and the Enhanced Refund Terms?

• You can easily purchase them when booking a flight*/**The ticket price includes the cost of your ticket and taxes (excluding any other surcharges).
• The Enhanced Refund Conditions allow you to receive a 100% refund of the ticket price* within 48 hours if you need to cancel your trip at any time due to one of a number of unforeseen circumstances.

Did you book on 30 September 2021?

*For bookings made on or before 30 September 2021, click here for the Cancellation Guarantee Plus.

Key Refund Terms

Get a refund for your flight ticket*!

Did you know that if you buy tickets and something unexpected happens, meaning you can no longer travel, you would normally lose the money you paid for the ticket? The cheapest tickets usually come with the strictest conditions, which means that changes or cancellations are not permitted.

But what if you or a close family member (one or both parents, a registered partner, or a child or children) falls seriously ill or, worse still, dies? Don’t want to take the risk of losing your money? We offer the option to purchase ‘Basic Refund Conditions’.

What are the benefits of the ‘Basic Refund Conditions’?

You can easily purchase them when booking your flight

You’ll receive compensation in the event of illness or death

The same terms apply to anyone travelling with you and your immediate family members

You can cancel your flight at least 24 hours before departure

You’ll receive a refund of at least 75% of the ticket price within 15 days (*booking fees and the cost of other products or additional services are not included)

Applies to all travellers and all segments of the same booked ticket.

Important

If you select the ‘Standard Refund Conditions’ and wish to claim compensation, you will need to provide a medical certificate bearing an official stamp.

Please note that the ‘Basic Refund Conditions’ can only be purchased at the time of booking – they cannot be added to the booking at a later date. The ‘Basic Refund Conditions’ cannot be cancelled, and the money paid for them cannot be refunded. The cost of this guarantee will also not be refunded in the event of cancellation.

If you wish to cancel, please contact the MyTrips centre first (by phone or email), and only then will we be able to begin the cancellation process. The cancellation applies to the entire booking and all participants. Is your flight due to depart within the next 48 hours? If so, please contact the customer service centre by telephone as soon as possible.

The ‘General Refund Terms and Conditions’ apply only if the traveller has no medical conditions at the time of booking.

Best Price Guarantee! We’ll refund your money if you find a lower price within 12 hours of booking.

This service allows you to claim up to €1,000 back at no extra cost if you decide to cancel your booking within 12 hours of purchase. Book with complete peace of mind! The amount paid for the ‘Best Price Guarantee’ service is non-refundable under any circumstances. To request a refund, please complete our contact form, which can be found in My Trips.

Travel worry-free – choose our luggage insurance, which covers your checked-in luggage.

Luggage insurance cover overview:

• Loss of checked-in luggage: Up to €850
• Luggage search and location: unlimited
• Delayed luggage: up to €250
• Theft of luggage: up to €150