Information by airline

Would you like more information about the airlines you’ll be flying with, baggage, check-in, destinations and flight classes? Here’s a comprehensive overview of all airlines so you can find the information you need.

Vaccinations are recommended when travelling to certain countries, but are even compulsory for travel to some destinations. Would you like to find out whether you need to be vaccinated when travelling to your chosen country? Check the ULAC website, where you will also find further information for travellers to foreign countries.

Bringing medicines into the Gulf States

The Ministry of Health and Prevention (SPM) of the United Arab Emirates (UAE) has tightened its policy on the import of medicines into the region. This may also apply to over-the-counter medicines available in Lithuania without a prescription, such as painkillers.

If you wish to bring medicines into the UAE, you must obtain authorisation from the SPM in advance. You can do this online using the online form. To complete this form, you will need:

the original doctor’s prescription;
a letter from your doctor stating that the medicines are for personal use;
your passport details.

The SPM has produced a User Guide which explains in detail how to apply for a permit.

On arrival in the UAE, you may be required to present the documents listed above, together with your SPM authorisation, at the airport.

A flight can involve many different routes. But what is the difference between a stopover and a transfer? When is a stopover considered short?

What does a short stopover mean for your journey?

A short stopover on your journey is still referred to as a direct flight. The aeroplane stops to refuel or to drop off or pick up passengers. You’ll fly to your final destination on the same aeroplane (and with the same flight number). You can see on your booking confirmation whether your flight will include a short stopover. This information is listed below the name of the arrival airport.

What is a stopover?

If a stopover is scheduled during your journey, this means that your next flight will be no earlier than 24 hours later. You may wish to take a break from a long journey and spend a few days in the city where you are stopping over. In this case, you will leave the airport and return only for your next flight.

Connecting flights / transfers between airports

If your journey includes a transfer, this means you will need to change aeroplanes. You can find the gate number for your next flight on the information screens at the airport where you are transferring. This flight will already have a different flight number. You will need to show your boarding pass at the gate before you can board the aeroplane. You will usually receive your boarding pass for this flight at the airport where your journey began.

Sometimes the cheapest and quickest way to reach your final destination is to change flights at another airport – this is known as an inter-airport transfer. You’ll arrive at a different airport from the one you’re departing from. This happens when there are several airports in the city where you have to change flights. Well-known examples include London, New York, Istanbul and Tokyo – these are destinations where you may have to change flights at a different airport.

What does this mean for the traveller? The airlines expect you to collect your luggage yourself and make your own way to the other airport. You’ll have to cover the costs yourself. So, it’s important to bear this in mind. If you want to find out what the transfer will involve, click on the ‘Flight information’ link in your chosen itinerary when booking your ticket. This will show exactly which airport(s) you will be travelling through.

Below, we provide information about cities with multiple airports and how you can plan your transfer between them.

London

There are six different airports in London. You can book a transfer to another airport in advance. You can find more information on the ‘Plan Your Ride’ website.

If you prefer to use public transport, here are a few websites where you can find more information:

New York

The international airports in New York are John F. Kennedy (JFK), Newark and LaGuardia. Transfers between the different airports are operated by the ‘AirTrain’ and various coach companies. You can find more information here.

When travelling from LaGuardia to Newark and vice versa, it is best to book a private airport transfer. To avoid any stress during your journey, it is best to book your transfer in advance.

Below are some guidelines on the approximate time required from landing to departure at different airports.

Arriving at JFK Airport from outside the US, departing from Newark Airport: 4.5 hours
Arriving at JFK Airport from within the US, departing from Newark Airport: 4 hours
Arriving at Newark Airport from outside the US, departing from JFK Airport: 4.5 hours
Arriving at Newark Airport from within the US, departure from JFK Airport: 4 hours
Arriving at JFK Airport from outside the US, departure from LaGuardia Airport: 3.5 hours
Arriving at JFK Airport from within the US, departure from LaGuardia Airport: 3 hours
Arriving at Newark Airport from outside the US, departure from LaGuardia Airport: 4.5 hours
Arriving at Newark Airport from within the US, departure from LaGuardia Airport: 3.5 hours
Arriving at LaGuardia Airport from within the US, departure from JFK Airport: 4 hours
Arriving at LaGuardia Airport from within the US, departure from Newark Airport: 4.5 hours

Istanbul

Istanbul has two international airports – Istanbul Airport and Sabiha Gokcen. If you have booked a ticket involving a transfer between airports, you can travel from one airport to the other by bus. Both IETT buses and the ‘Havaitas’ shuttle bus operate from both airports. You can find more information and timetables on their websites

Tokyo

Tokyo has two international airports – Narita and Haneda. You can travel between the airports by train. The journey takes between one and a half and two hours. You can also travel from one airport to the other by airport shuttle bus. In this case, the journey takes about one and a half hours. You can find more information about the various transport options on the Haneda Airport website.

You can request special assistance if:

you need assistance boarding and disembarking the aircraft and/or moving around the airport;
you wish to take a mobility aid (electric or manual) or a tricycle with you on your journey;
you need to bring special medical equipment on board;
you need to take an assistance dog into the cabin;
you need to travel with your leg(s) extended for medical reasons.

If you wish to bring a walking frame, a footrest or a walking stick, you will usually not need to request special assistance.

Please ensure you contact our customer service centre in good time to arrange for assistance, so that everything can be organised before your flight.

If you have missed your flight, go straight to the airline’s check-in desk at the airport. It is important that you are not marked as ‘no-show’. This means that all flights listed on your ticket will be automatically cancelled. The fees charged for rebooking a flight depend on the airline. If you are unable to resolve this with the airline, please contact our customer service centre.

Is your child under 16 and travelling alone? The unaccompanied minor escort service may be compulsory. This service is provided by the airline. The airline charges a fee for this service, even if it is compulsory.

How can I apply for the unaccompanied minor service?

We can help you book the unaccompanied minor service. Book this service at least one week before departure via My Trips. If you wish to book this service after purchasing your ticket, please pay a service fee of €35 per person.

How does the service work?

Your child will be met at the check-in desk and accompanied throughout the journey by a specially trained cabin crew member. Before booking a ticket, please check whether the airline offers this service and what the terms and conditions are. The forms providing information about the minor, parents / guardians bringing the child to the departure airport, and the parents/guardians who will meet the minor at the arrival airport, must be completed before departure.

The week up to which you are allowed to fly depends on the airline you are travelling with. From around 25 weeks, you may be required to provide a medical certificate (known as ‘Fit to fly’). Before your flight, check whether a medical certificate is required and whether the airline will allow you to fly.

Many countries charge a departure tax when you leave the country. This amount is usually included in the ticket price. However, it is also possible that you will need to pay the departure tax before leaving the country. You will need to pay the tax in local currency at the airline counter at the airport. This is most commonly required at airports in Asia, Central and South America, the Caribbean and New Zealand. So, when you arrive, be sure to check whether you’ll have to pay a departure tax. Travelling within Europe? In that case, the departure tax is already included in the airport charges on your ticket.

The Ministry of Health and Prevention (SPM) of the United Arab Emirates (UAE) has tightened its policy on the import of medicines into the region. This may also apply to over-the-counter medicines that are available without a prescription in the United Kingdom. For example, common tablets for insomnia (such as temazepam, zolpidem, zopiclone, zaleplon), painkillers containing codeine, tramadol, amitriptyline, antidepressants (such as citalopram, escitalopram, sertraline, olanzapine, quetiapine, amitriptyline, mirtazapine, fluoxetine, venlafaxine), hormone therapy medicines (for example, testosterone, oestradiol) and other medicines.

If you wish to bring medicines into the UAE, you must obtain authorisation from the SPM in advance. You can do this online using the web form. To complete this form, you will need:

the original doctor’s prescription
a letter from your doctor stating that the medicines are for personal use
your passport details

The SPM has produced a User Guide which explains in detail how to apply for authorisation.

On arrival in the UAE, you may be required to present the documents listed above, together with your SPM authorisation, at the airport.

Keep an eye on your flight schedule. Make sure you have checked in online via the website of the airline you are flying with. We also recommend logging in to the airline’s website on the day of your flight to check the latest departure times.

You can also find more information about current departure times on the airport’s website.

Important information! Did you book your flight tickets on or after 29 September 2021? Log in to ‘My Trips’ to view your full booking details.

Do you have any dietary restrictions or would you like to request a special meal on your flight? Please contact our customer service centre by telephone. Please note! Did you book your flight on or after 29 September 2021? Log in to ‘My Trips’ to make changes, book additional services, or simply view your booking.Meals are usually only served on long-haul flights and are never served on flights operated by low-cost airlines such as Ryanair, Wizz Air and Transavia.

Is your baby (aged 0–2 years) travelling with you? In that case, your child will not be allocated a seat on the aircraft. Your child will sit on the lap of one of their parents or carers. For infants aged 0–6 months, you can request a baby cot. Please contact our customer service centre. Please have your booking reference to hand. We can never guarantee this service, as there are only a limited number of cots on each flight, and the youngest children always take priority.

Would you like your child to sit next to you? In that case, you can book a seat at the child fare. Please contact one of our staff on +37052032906.

If an airline has refused to carry you, you are entitled to compensation under European Union regulations. Many airlines provide information on this on their websites. You should submit your claim to the airline that is your carrier. This may be a different airline to the one listed on your ticket. If you would like professionals to handle the claims process for you, please visit the website of our partner, AirHelp. They will resolve your claim with the airline for a fee.