Will my luggage be transferred during a connecting flight?

If you need to change flights before reaching your final destination, you’ll want to know what happens to your checked-in luggage and where you can collect it from the baggage reclaim area. If the transfer takes less than 24 hours, it is referred to as a transfer. If the transfer takes longer than 24 hours, it is referred to as a stopover. In the case of a stopover, your luggage will not be transferred to your final destination – you will need to collect it from the baggage reclaim area. Baggage transfer is only available for flights with a connection within 24 hours.

To be sure about your baggage, please ask at the check-in desk which baggage claim area you will need to collect your baggage from.

Transfer with the same airline or a partner airline

Your baggage will almost always be transferred to your final destination. There are a few exceptions, such as North America, Australia and South Africa. If you have a connecting flight there, you will need to collect your luggage from the baggage reclaim area and re-check it for your next flight.

Transport with two separate tickets on the same airline or partner airlines

If you have purchased two separate tickets, your luggage will never be transferred to your final destination. If you are flying with the same airline, you can ask at the check-in desk about the possibility of having your luggage transported to your final destination.

If you are unsure or have any questions, please contact our customer service centre.

Would you like to add checked-in luggage after booking or before departure? This is possible, except for United Airlines, American Airlines, Air Canada, ITA and codeshare flights operated by, for example, Lufthansa.

Are you flying with another airline? To assist you, please contact our customer service centre. Please ensure you have read your booking reference correctly. This is stated in your booking confirmation. One of our customer service agents will inform you of the charges and book your additional checked-in luggage. To book additional checked-in luggage, you will need to pay an administration fee of €16 per person, plus any airline charges for your additional checked-in luggage. You will receive confirmation of your baggage payment by email.

It is also possible to book suitcases at the airport. However, please bear in mind that this will incur higher costs.

When booking, you can see whether baggage is included in the ticket price or not. This is indicated by the following logos:

This logo means that checked-in luggage is included with this ticket (dimensions and weight may vary depending on the airline)

This logo means that checked-in luggage is not included in this ticket (dimensions and weight may vary depending on the airline).

If you wish to book (additional) checked-in luggage, you can do so with most airlines during the booking process. Once you have entered your personal details, you will be taken to the ‘baggage and seats’ booking step. Here you can see whether hand luggage is included in your ticket and what the dimensions are. Please note: dimensions and weight limits vary by airline. On the right-hand side, select the checked-in baggage you require (the baggage fee shown includes an administration charge).

However, there are some airlines where you cannot book additional checked-in luggage at the time of booking. With United Airlines, American Airlines, Air Canada, Alitalia and on codeshare flights, such as those operated by Lufthansa, you can only book and pay for your suitcases at the airport.

Would you like to add checked-in luggage after making your booking?

Of course, this is possible, unless you are flying with one of the airlines listed above.

Important! Did you book on our website on or after 29 September 2021? Log in to ‘My Trips’ to view your details or book additional services or make changes. The procedure below applies only to bookings made on or before 28 September 2021.

Please contact our customer service centre. Our travel agents will be happy to help you.

Can I book extra baggage on your website when making my booking?

Yes. You can do this by selecting your desired flight and entering your contact details. In the next step, you’ll be able to add extra baggage.

How do I know if checked-in luggage is already included in the ticket price?

If baggage is included in the ticket, you’ll see a green icon labelled ‘Incl.’ next to the flight details (see the example above).

Can I add extra baggage after booking my tickets?

This is possible, except for United Airlines, American Airlines, Air Canada, Alitalia and codeshare flights operated by, for example, Lufthansa.

How many pieces of hand luggage can I take on board?

You can usually take one piece of hand luggage on board free of charge. However, we recommend checking the permitted quantity and size of hand luggage on the airline’s official website before your flight.

You can usually take one piece of hand luggage onto the plane free of charge. The weight and size requirements for hand luggage vary from airline to airline. Carry-on baggage rules have recently been tightened significantly. Some airlines only allow you to take a small piece of hand luggage on board, which can only hold personal items.

Before your flight, we recommend visiting the website of the airline you’re flying with to check the latest information on baggage dimensions and weight. More information on baggage and the terms and conditions of each airline.

Children and infants

When travelling with an infant (aged 0–2 years), you can usually take essential care items and food onto the plane. In some cases, you may need to pack your infant’s carry-on items into your own hand luggage.

Be sure to check the carry-on baggage security rules and the airline’s terms and conditions before your flight.

Maximum dimensions and weight

We recommend visiting the airline’s website before your flight to check the latest information on baggage dimensions and weight. More information on baggage and each airline’s terms and conditions.

How many items of hand luggage and checked-in luggage are allowed?

Whether checked-in baggage is included in your flight ticket depends on the airline you’re flying with, the route (domestic / European / intercontinental) and the ticket fare (light / basic / flex). When you book a flight ticket via our website, the icon next to the flight indicates whether checked-in luggage is included.

You can find the conditions regarding the quantity, dimensions and weight of checked-in luggage on our FAQ page about checked-in luggage or on the website of the airline you are flying with.

You can find the conditions regarding the quantity, dimensions and weight of hand luggage on our FAQ page about hand luggage or on the website of the airline you are flying with.

Would you like to book (additional) checked-in luggage?

This can usually be done when booking your flight ticket. Would you like to book additional baggage after booking your ticket? You can do this via our customer service centre or on the website of the airline you’re flying with. You can also book additional baggage at the airport. However, this usually involves higher fees.

Special baggage

Would you like to find out about the conditions for special baggage or baggage for children or infants? Please visit the website of the airline you are flying with or contact our customer service centre if you would like further information or to book special baggage.

How many pieces of luggage can I check in? When booking your ticket, you will see all the baggage conditions applicable to your ticket. Once you have booked and received your flight ticket, this information will be shown on it.

Baggage allowances may vary depending on the airline and booking class. You can find information about baggage on the website of the airline you are flying with or in our ‘Airlines’ section.

Children and infants

A child’s pushchair is almost always allowed free of charge. Children are also usually allowed 10 kg of checked-in luggage. You can find the baggage allowances for infants and children on the airline’s website.

For security reasons, certain items are not permitted in hand luggage. Before your flight, please check the hand luggage security regulations and the terms and conditions of the airline you are flying with.

The conditions for special luggage, such as bicycles, surfboards, animals, golf bags, diving equipment and so on, vary from airline to airline.

We can check in your special luggage with all airlines. Please note that additional charges apply for this service.

When booking the special baggage service, we charge a service fee of €35 in addition to the fees applied by the airline (If you have not purchased the full service package, no service fee will be charged).

Whether special baggage needs to be checked in in advance depends on the airline. For further information, please contact our customer service centre or visit the airline’s website.

If you require special (medical) assistance before your flight, we will be happy to help you. For both special baggage and assistance, you must contact us at least 3 days before your flight.