The date on my ticket is incorrect.

If the date on your ticket does not match your planned travel date, it can usually be changed for a fee. Whether you can change the date and how much it will cost depends on your ticket and the airline’s terms and conditions, so please contact our customer service centre as soon as possible to let us know about the change of date.

Once you have booked your ticket, you will first receive a booking confirmation. You will receive an email containing your e-ticket within 72 hours. If you are travelling within 72 hours, you will receive your e-ticket within 24 hours.

When booking certain tickets, you may need to travel part of the journey by train. It is important to note that you must travel by train. If you do not do so, you will be considered a no-show and all subsequent flights listed on your ticket will be cancelled. This may result in significant additional costs.

You can collect your train ticket (regardless of whether you have reserved a seat or not) from the ticket office at the station you are travelling from, no later than 2 hours before departure. Simply show your e-ticket and travel documents. The same applies to your return journey. Check in advance on which day and at what time you will be travelling to ensure that the ticket offices at the railway station are open. If the ticket offices are closed, you will probably have to depart from a different railway station. You can find more information on the KLM, Air France and Brussels Airlines websites.

When you arrive by train, go to the check-in desk at the airport, where you can check in for your flight by presenting your train ticket, e-ticket and travel documents. So, please do not throw away your train ticket. If you do not present your train ticket, you will have to pay the current price for your flight ticket.

Where should I go to get my train ticket?

*At the departure station, you can check in for your entire journey, including your flight.

Haven’t received your ticket by email?

Did you book your flight on or after 29 September 2021? If so, go to the ‘My Trips’ section to view the status of your booking or make any changes.

Check your ‘Spam’ folder. Still can’t find your ticket there? Then you’ve probably entered your email address incorrectly and will need to contact our customer service centre.

There is no barcode on your e-ticket. You will find the barcode on your boarding pass, which you will receive once you have checked in for your flight.

Your e-ticket contains all the information you need to check in online. You don’t need to print your e-ticket, but do make sure you save it so that you always have it to hand. You can use your e-ticket to check in online or at the airport. Most airlines allow you to check in online 24–48 hours before departure. Some airlines even require you to do so even earlier. To check in online, check with the airline you’re flying with or go directly to the airline’s website. Although we recommend that everyone checks in online, it is usually possible to check in at the airport as well.

You’ll receive your ticket after booking. Always check that your name matches the one on your passport. You’ll see the Greitai.lt and airline booking codes on your ticket. You will need the latter when checking in for your flight online.

Very important! Did you book your flight on our website on or after 29 September 2021? Log in to the ‘My Trips’ section to view your booking details or make any changes.

You do not need to print your ticket, but please save it so that you have it to hand if required.

If the name on your ticket does not match the one on your passport, it will need to be changed. Whether you can change the name and how much it will cost depends on your ticket and the airline’s terms and conditions.

Please note! For bookings made on or after 29 September 2021, please log in to the ‘My Trips’ section to view your details. Via ‘My Trips’, you can easily manage all enquiries relating to your booking.
Did you book your flight on or before 9 September 2021? If so, please follow the instructions below: please contact our customer service centre as soon as possible to notify us of the name change.

Is your name written without spaces on your e-ticket? Absolutely! As the airline’s booking system does not allow spaces or punctuation marks, your name is written without spaces. This applies to both your ticket and your boarding pass.

When booking a flight ticket, we also offer the option to choose a so-called flexible ticket. If you choose this service, you can change your flight date **once** for any reason, provided you do so at least 48 hours before the first flight. This way, you can avoid the hefty change fee charged by the airline.

When can you change your flight ticket?

You are permitted to change your ticket at least 48 hours before your first flight.

For what reasons can you change your flight ticket?

You can change your flight date for any reason, ranging from a forecast of bad weather at your holiday destination to a desire to stay on for a few more days.

How do I use a flexible ticket?

• Passengers must contact customer services via the ‘My Trips’ section of the website by selecting the ‘Requests and more’ option
• ‘Change my booking’, and provide the booking reference, the full names of the passengers affected by the change, and the details of the change requested.
• The changes will take effect once we have received confirmation.

*A summary of all terms and conditions for flexible tickets

• This service must be booked and paid for when making your booking on the website. It is not possible to book this service at a later date.
• A flexible ticket allows you to change your booking once.
• Changes must be made by the customer via the customer service helpline during opening hours and at least 48 hours before the first flight specified in the booking.
• The flight cannot be postponed for more than one year from the date of purchase.
• This service allows you to change the flight date with the same airline at the same ticket price. If you change to a cheaper ticket, the difference will not be refunded. If the price is higher, the passenger must pay the difference.
• Partially used tickets cannot be changed (e.g. if the outbound flight has been used, the return flight cannot be changed).
• Changes to the itinerary (departure, destination and/or stopover points) and/or the passenger’s first name and surname are not permitted.
• The flight date may be changed for one or more passengers for whom tickets were booked together.
• If, as a result of the booking change, certain passengers lose their entitlement to special fares (e.g. children or infants), the customer must pay the difference.
• Our agency is not responsible for additional services purchased directly from the airline.
• The amount paid for this service is non-refundable under any circumstances.
• This service is personal and non-transferable.
• This is a personal, non-transferable service and applies only to the booking for which it was purchased. If you use the flexible ticket service, a refund is not possible.
• If you purchase a flexible ticket together with the ‘Cancellation Guarantee’ service or the ‘Cancellation Guarantee Plus’* service, the cancellation guarantees purchased will be cancelled once you have used the flexible ticket.

You are responsible for arranging any necessary travel documents, such as visas, following a change of date.

If you decide to change or cancel your ticket without being instructed to do so by the airline, this will be considered a voluntary ticket change.

Log in to ‘My Trips’ to view your booking status or make changes to your booking.

In this case:

a fee of €21 per person applies for changing your ticket. If you have booked a full or extended service package, the administration fee may be lower or waived entirely.

Before changing your flight, please bear in mind the following additional costs:

1. The airline’s change fee (unless flexible change/refund conditions apply).
2. Possible fare difference charges.
3. An administration fee (depending on the service package booked).

If you are due to travel within the next 3 days and wish to make changes, please contact us by telephone immediately.

In the event of a voluntary cancellation, we charge a cancellation fee of €21 per ticket. Additional services are non-refundable.

Voluntary flight cancellation

If you have booked the ‘Enhanced Refund Conditions’ service package, you may cancel your flight ticket at least 48 hours before the flight’s departure. Please review the terms and conditions. 

Passengers travelling within 30 days will be given priority for flight changes or cancellations. If you are travelling in more than 30 days’ time, please bear in mind that customer service response times may be longer than usual. Thank you for your understanding.

We will keep you informed about the status of your flight. Please also remember to check flight statuses and the airlines’ terms and conditions on their official websites.

Once the airline has confirmed the refund following a cancellation, we will begin processing it. You can check the status of your refund in the ‘My Trips’ section. The amount due to you will be refunded using the same payment method you used when booking.

Sometimes a refund request needs to be submitted to the airline manually. This process may take some time (up to several months). Once we have received confirmation that the deposit is being refunded, we will refund this amount using the same payment method you used when booking.

Under the current circumstances, this process may take longer than usual.

Please note! Did you make your booking on our website on or after 29 September 2021? Simply log in to ‘My Trips’ to view your full booking details, make changes or add extra services.
The procedure outlined below applies to bookings made on or before 28 September 2021.