What is Skycop?. Good prices for plane tickets online.

Skycop was founded to help stranded passengers whose flights were delayed, cancelled or overbooked to submit their claims for compensation. They have helped more than 13 million passengers secure compensation.

With a large team of 700 staff worldwide, Skycop helps passengers claim compensation for flight disruptions. In addition, Skycop works with local law firms in 30 countries to provide targeted assistance to its clients. If necessary, Skycop initiates legal proceedings.

Would you like to find out more about the services Skycop offers? Take a look at our frequently asked questions.

Is Skycop a reliable company?

Yes, it is one of the world’s leading companies of its kind, having helped more than 13 million travellers claim the compensation they are entitled to.

Do Skycop’s services cost anything?

Only if Skycop succeeds in claiming the compensation you’re entitled to from the airline will they deduct a pre-agreed commission fee for the service provided.

Will I have to pay if Skycop fails to secure compensation?

In that case, you won’t have to pay anything.

What compensation can I expect?

The amount of compensation usually ranges from €250 to €600.

Choose the services you need from our three service packages:

Basic

This package is always included in your booking. Our standard service entitles you to:

call a local telephone number if you have any questions about your booking;
to receive the latest information about your booking via email;
to change your booking, you will be charged a fee of €21 (airline charges not included).

Extended

By purchasing the extended service package, you:

be able to call a local telephone number if you have any questions about your booking;
we will provide you with the latest information about your booking via email;
be able to change your booking free of charge (you’ll only pay the airline fees);
receive a discount voucher worth €5, which you can use on your next booking (valid for 6 months).

Full

By purchasing the full service package, you’ll enjoy even more benefits:

you’ll be able to call a local telephone number if you have any questions about your booking;
we’ll email you the latest information about your booking;
you’ll be able to change your booking free of charge (you’ll only pay the airline’s fees);
you’ll receive a discount voucher worth €10, which you can use on your next booking (valid for 6 months);
add extra luggage (no administration fees from Greitai)
Free changes to customer details

Please select the service package that best suits your needs during the booking process, at the payment stage.

If a flight is cancelled, the cost of the service package purchased is non-refundable.

What service packages does Greitai.lt offer?

We offer three service packages – Basic, Extended and Full. They differ from one another in terms of the range of services and price.

Can I choose not to purchase any service package?

By default, you will receive the Basic service package with your order, which is free of charge. It is not possible to opt out of a service package entirely, but you can upgrade from the Basic package to the Extended or Full package.

When can I choose a service package?

You can choose a service package at the time of booking, immediately after selecting your baggage and seats.

Can I change my service package after booking?

No. You can only select a service package when making your booking.

If your flight is delayed or cancelled due to force majeure, you will not be entitled to compensation. Such circumstances are known as force majeure, and airlines cannot be held liable for them. Examples of force majeure include air traffic control strikes, extreme weather conditions or political unrest. Not sure whether your flight was disrupted by force majeure? Sign up to Skycop and they will assess whether you can make a claim.

If your flight is delayed or cancelled, you’ll automatically receive an email. You may be entitled to compensation. If you’d like Skycop to file a claim on your behalf, simply click on the link. This will register you with Skycop. All you need to do is enter your first name, surname and email address, and answer a few questions about your flight. Skycop will take care of the rest.

If your flight has been delayed, cancelled or oversold, you will usually receive an email with a link to the registration form. Haven’t received an email? You can also register on the Skycop website.

If you choose the full service package when booking your tickets, Skycop’s claim submission service is free of charge.

Quality and good service are very important to us. Are you dissatisfied with our services or do you have any suggestions? Please ask your questions or submit your suggestions to our customer service centre.

Do you have any questions about a flight you’ve booked and have already taken?

In that case, you can submit a complaint to us by email within two months of the flight taking place.

When will I receive a response to my complaint?

We investigate all complaints. If we can resolve the complaint ourselves, we aim to do so as quickly as possible. Complaints where we have to wait for a response from the airline or another supplier may take a little longer to resolve.

Can I submit a complaint about an airline to you?

You can also submit a complaint about an airline to us. However, some airlines only accept complaints when they are submitted by the customer themselves. In such cases, we will let you know so that you can send your complaint directly to the airline. As we act as intermediaries, we are not responsible for the airlines’ services.

Who can I contact regarding issues relating to delays, cancellations and denied boarding?

If you have any questions regarding the EU Regulation, a refusal to pay compensation in the event of denied boarding, or if your flight was delayed or cancelled, we recommend contacting Skycop to benefit from their assistance and expertise.

When you buy a product online, a cooling-off period usually applies. During the cooling-off period, you can cancel your purchase. This period does not apply to tickets and bookings made for a specific date, such as flight tickets, car hire or hotel accommodation.

If you decide on the day of booking that you wish to cancel your booking, we can provide a ticket cancellation service by telephone until 8.00 pm (on weekends and public holidays until 3.00 pm) for a fee of €15. This is subject to the terms and conditions.

If you wish to cancel after 8.00 pm (after 3.00 pm at weekends and on public holidays), the terms and conditions specified in your booking will apply. To cancel, you can complete our cancellation form. Once we have received your request, a member of our customer service team will contact you regarding the cancellation terms and the refund amount.

PLEASE NOTE! Tickets for low-cost airlines, such as Ryanair or Wizzair, are non-refundable.

The amount of compensation depends on the flight distance. Compensation ranges from €250 to €600 per ticket. Skycop operates on a ‘No compensation, no fee’ basis. Skycop only charges a service fee once a claim has been successful. You’ll find a link to the price list in the email you’ve received.

If your flight is delayed by less than three hours, you may be entitled to compensation. Regulation (EC) No 261/2004 sets out the rights of air passengers in the event of delays, cancellations or denied boarding. In such cases, airlines may be required to provide meals, refreshments and two free telephone calls. Further information is available here.

If you have any questions regarding your claim, please contact Skycop. As you have dealt directly with Skycop regarding your claim, we do not have any information about it.

You can find answers to your questions by:

by logging in to the Skycop.lt website;
by replying to one of the emails sent to you by Skycop;
by using the chat function on the Skycop website;
by sending an email to info@greitai.lt.

In 2004, the European Commission defined air passengers’ rights in Regulation No 261/2004. This regulation protects passengers in the event of delays, cancellations and missed connections.

When does the regulation apply to your flight?

If you are flying from an airport in a European Union country;
if you are flying from a country outside the European Union to a country within the European Union and your flight is operated by an airline based in the European Union.

In addition, one of the following conditions must be met:

the flight is delayed by more than three hours;
the flight was cancelled just before departure;
you were denied boarding because more tickets were sold than there were seats available;
the time of your flight has been significantly changed within 14 days of departure.

What are your rights? If you are already at the airport, you are entitled to compensation and assistance. This means that the airline must offer you food, refreshments and two telephone calls. If the delay is longer, the airline must also book you a hotel room, including transport to and from the airport. You will usually receive compensation in the form of vouchers. If you do not receive vouchers, you can claim the costs back from the airline at a later date.

If you meet the conditions set out above, you will probably be entitled to additional compensation, unless there are exceptional circumstances. For example, if the delay was caused by weather conditions, a strike by third parties (such as air traffic control), or if an emergency landing was required for medical reasons. The amount of compensation depends on the distance to your destination:

up to 1,500 km – €250 per passenger;
from 1,500 km to 3,500 km – €400 per passenger;
over 3,500 km – €600 per passenger.

You can claim compensation through our partner, Skycop. They will assess your claim and, if necessary, initiate legal proceedings. They have extensive experience in handling such claims, so there is a high likelihood that your claim will be successful.

You can find more information here.

What is ‘Skycop’?